Rest Privacy Policy

At Rest we take your privacy seriously and want to inform you how and why we collect, use and protect your personal data when you visit our website. This includes any information you may provide through our website when you subscribe to our newsletter, or when you purchase a treatment or product. 

We will also tell you about your privacy rights and how the data protection law protects you.

Rest Massage & Beauty Ltd. is a salon in the heart of Brighton offering bespoke massage and beauty treatments. Rest Massage & Beauty Ltd. is the data controller and responsible for your personal data. For all data matters contact Ruth Roswell, our data representative on 07866700976 or info@restsalon.com. Our address is 32 Baker Street, Brighton, BN1 4JN.

 

Personal information we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner's Office.

We may collect some or all of the below information about you:

  • Full name

  • Phone number

  • Address

  • Email address

  • Date of birth

  • Doctor’s contact details

  • Health information

  • Appointment details

  • Internet protocol (IP) address used to connect your computer to the Internet

  • Computer, connection and location information

  • Purchase history

  • Credit card details via Paypal and Izettle

  • Comments, feedback, product reviews and recommendations

 

We use Wix Analytics and Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

This website is not intended for children and we do not knowingly collect data relating to children.

 

How we collect information about you

When you visit our website, subscribe to our email newsletter, call us, visit us or make a purchase, as part of the process, we collect personal information you give us (as detailed in the section above). We also use third parties which collect your personal data on our behalf. They are Google Analytics, Fresha (our booking system), Wix (our website platform), Mailchimp (our email software provider), Izettle and Paypal (our payment processing partners). Please visit their websites to see their own privacy policy as they differ from ours. 

We give clients access to their own accounts where their personal details are held by Fresha and clients are able to amend and update their own information. 

Your personal information will be used for the specific reasons stated below.

 

Why we collect information about you

We collect non-personal and personal information for the following purposes:

  • To provide massage and beauty treatments and ensure the treatments will not have an adverse effect on any health concerns;

  • To communicate appointment times, dates and reminders, and make any changes to appointments;

  • For shipping purposes when you purchase a product;

  • To keep a record of customers we have treated in order to comply with industry best practices;

  • To ensure a safe service and provide industry advice;

  • To comply with any applicable laws, insurance obligations and industry regulations;

  • To be able to contact you with personalised service-related notices, news and promotional messages.

 

How we store, use, share and disclose our site visitors' personal information

Our website is hosted on the Wix platform. Your data may be stored through Wix’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall. 

We also store your data using the following third parties: Google Platform, Fresha, Mailchimp, Izettle, and Paypal. These are password protected secure sites and comply with GDPR guidelines. The third parties we use offer secure servers and take every reasonable means to ensure your data is protected and safe. However we cannot guarantee absolute security on information transmitted or held via the Internet, use of external networks or on your own device and any information submitted to Rest is at your own risk.

 

We store your data securely for a period of 10 years after your last visit with us to comply with legal and business obligations.

Fresha (our booking system) is a data processor on behalf of Rest and has access to client data only through system software support and troubleshooting.

We may share your data within Rest and with third parties contracted by Rest, but this is only for specific work which is undertaken exclusively for Rest and our customers and the third parties must adhere to our Privacy Policy at all times.

We never rent or sell your data to any third party for use outside of Rest, and ensure any sharing of your data and marketing is only with your consent. 


 

Third-party links via our website

This website includes links to third-party websites, plug-ins and applications in order for us to process payments or to collect health information. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. 

When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

Use of cookies and what this means for you

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies: 

Essential - these are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

Analytical/performance cookies - they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

Functionality cookies - these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies - these cookies record your visit to our website, the pages you have visited and the links you have followed. 

 

The list below explains the cookies we use and why:

  •  XSRF-TOKEN - used for security reasons. Duration is session. This is an essential cookie.

  • hs - used for security reasons. Duration is session. This is an essential cookie.

  • svSession - used in connection with user login. Duration is 2 years. This is an essential cookie.

  • SSR-caching - used to indicate the system from which the site was rendered. Duration is 1 minute. This is an essential cookie.

  • _wixCIDX - used for system monitoring/debugging. Duration is 3 months. This is an essential cookie.

  • _wix_browser_sess - used for system monitoring/debugging. Duration is session. This is an essential cookie.

  • consent-policy - used for cookie banner parameters. Duration is 12 months. This is an essential cookie.

  • smSession - used to identify logged in site members. Duration is session. This is an essential cookie.

  • TS* - used for security and anti-fraud reasons. Duration is session. This is an essential cookie.

  • bSession - used for system effectiveness measurement. Duration is 30 minutes. This is an essential cookie.

  • fedops.logger.sessionId - used for stability/effectiveness measurement. Duration is 12 months. This is an essential cookie.

  • _ga - sed to identify unique users. Duration is 2 years. This is a analytical/performance cookie.

  • _gat - sed to throttle the request rate. Duration is 1 minute. This is a analytical/performance cookie.

  • _gid - sed to distinguish users. Duration is 24 hours. This is a analytical/performance cookie.

 

The following links explain how to access cookie settings in various browsers:

 

How can I withdraw my consent to my data being processed?

If you don’t want us to process your data anymore, please contact us at info@restsalon.com or write to us at 32 Baker Street, Brighton, BN1 4JN. 

You are also free to opt out of receiving email marketing at any time by using the unsubscribe button in our promotional emails.

 

Your rights as an individual to your private data

You hold rights over any personal data we collect about you. At any point you can change or  withdraw your consent to it being stored or collected. You also have the right to know how it is to be used, stored and who will have access to it. You have the right to ensure any data stored is accurate (and for it to be corrected if inaccurate or out of date). You have the right to ask for any personal data to be deleted or restrict the processing, without any compelling reason. You also have the right to request data be transferred or copied to another organisation in a format that is easy to use.

You have the right not to disclose any personal information to us. If you choose not to disclose any personal information to us we will do our best to offer you the same level of great customer service, however may not be able to offer some services and treatments where personal details are required and to ensure the treatments are safe to carry out.


 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact Ruth Roswell, our data representative on 07866700976 or info@restsalon.com. Our address is 32 Baker Street, Brighton, BN1 4JN.